About

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    Australia
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About me

Education

Experience

  • 2019 - Present
    Royal De Heus

    IT Director Asia

    • ICT Manager for De Heus LLC
    • Organize the supply of information and communication technology within De Heus Asia
    • Information Technology manager, developing information technology strategy in alignment with business and IT needs
    • ICT advisor, co-defining and co-structuring business IT strategy with peers
    • Member of Steering Committee for Business operation/IT Program & Project
    • Managing external suppliers on their performance & costs
    • ICT architecture, managing and organizing an integrated technology architecture

  • 2011 - 2014
    Shiseido Cosmetics Vietnam & Thien Thanh Cosmetics

    IT Department Manager & ERP System Project Manager

    • Head of IT Department for both companies: SCV & Thien Thanh Cosmetics
    • Project Manager for Sale Management System (P.O.S)
    • Project Manager for CRM (Customer Loyalty Programs) System
    • Project Manager for Financial System (FAST Financial System)
    • Project Manager for Financial Management Reports Tools (IFRS)
    • Project Manager for I.T Infrastructure Upgrading Project (Domain Controller Environment)
    • Project Manager for Logistics Master Data Management Tool
    • Project Coordinator for Restructure Warehouse Management Project
    • Project Coordinator for moving Head office from Saigon Paragon Building (DIST .7) to STC Building (DIST. 1)
    • Project Advisor for Re-launching Shiseido Cosmetics Vietnam official website
    • Project Advisor for Launching Facebook pages (Shiseido Brand, Za brand)
    • Project Advisor for Data Warehouse Project
    • Project Advisor for Internal Web Portal Project
    • Project Advisor for Human Resources Management System
    • Project Advisor for Product Labeling Project
    • Project Advisor for Training Tool Application (iPad)

  • 2010 - 2011
    Sino Pacific Construction Consultant (SPCC)

    ERP System Project Coordinator

    • Project coordinate for SPCC SAP implementation project ( 7 core modules-FI,CO,MM,SD,PP,HR,PS & BI, BO)
    • Data Modeling BI Extended Star Schema Models
    • Involved in design and development of InfoObjects, DSO, InfoCubes, MultiProviders, InfoSources, InfoPackages, Transfer/Update rules, Communication Structure Aggregates.
    • Worked extensively with AWH (Administrator Workbench) to develop BI Objects, Data Extraction, Scheduling and Monitoring the function.
    • InfoCubes management with Aggregates, Compression, Rollup, Reconstruction Indexes
    • Migration of Data sources From ECC 6.0 to BI 7.0 and BO Server.
    • Activated Business Content according to the requirement based on the Application areas. Knowledge in Job Process Chains and scheduling tools. Monitoring and managing data loads with full update and delta update Mechanism.
    • Remodeling, Repartitioning in SAP BI.
    • Real Time Data Acquisition
    • Report Designer, Information Broadcasting.
    • Using Crystal Reports as input for Xcelsius
    • Created Dashboards by Xcelsius for different business scenarios in Finance, Controlling, Human Resources, Sales & Distribution, Material Management, Product Planning & Project Systems.
    • Reporting – BEx Analyzer, BEx Query Designer, Workbook, Infoset Query, Free Characteristics, Restricted Key figures, Variables, Structures, Exceptions, Filters, Conditions, RRI.
    • Using CMC to administrator SAP Business Objects.

  • 2008 - 2009
    ITFutures

    System and Network Administrator

    • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
    • Install and configure systems; providing technical support, maintaining system and network infrastructure to internal and external clients.
    • Develop and maintain installation and configuration procedures; Issuing detailed technical reports for the clients
    • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
    • Troubleshooting within Microsoft Operation environment
    • Set up and configured office network
    • Installed and configured Microsoft Server and Exchange Server 2003, 2007.

  • 2007 - 2008
    Britannia

    System Administrator & Technical Support

    • Providing technical support, maintaining system and network infrastructure to internal and external clients
    • Troubleshooting within Microsoft Operation environment
    • Ensuring calls are logged accurately and resolved within agreed time frame
    • Issuing detailed technical reports for the clients
    • Software/Hardware installation, maintenance and upgrades
    • Perform periodic performance reporting to support capacity planning.
    • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
    • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
    • Install Anti-virus, firewall, application products
    • Set up and configured small office network using Switches, Hubs and Router

  • 2005 - 2006
    Ma Tran

    Support Technician & Marketing Manager

    • Customer Service: advising customers of products and services.
    • Sale: Office, Printing & IT equipment/products
    • Develop pricing strategies, balancing firm objectives and customer satisfaction.
    • Formulate, direct and coordinate marketing activities and policies to promote products and services.
    • Compile lists describing product or service offerings
    • Select products and accessories to be displayed at trade or special production shows.
    • Coordinate and participate in promotional activities and trade shows, working with developers, advertisers, and production managers, to market products and services.
    • Initiate market research studies and analyze their findings.
    • Consultant and Set up Network: configuring network system for internal and external clients.
    • Provided support for use of systems and hardware.
    • Maintaining up-to-date records of IT equipment conditions and software, with current clients for updates; licensing/subscription plans status.
    • Train end users on Microsoft Office Professional 2000/2003 applications, assigning other staff members with technique issues.
    • Troubleshooting users’ issues including network printing/faxing, Outlook client send/receive errors, wireless connectivity and remote desktop logon problems on a daily basis

  • 2004 - 2005
    Phuoc Hai

    Support Technician & Retail Salesperson

    • Customer Service: advising customers of products and services
    • Ringing up customer purchases
    • Doing inventory and ordering more products
    • Support network setup and maintaining them for internal and external clients.
    • Support system installation, upgrade computer software and hardware.
    • Troubleshooting with user’s problem issues.

  • 2003 - 2005
    Counter plus & BVY

    Surveyor & Supervisor

    • Undertook data collection surveys: traffic survey, school-crossing survey, marketing interview.
    • Data analysis and data mining to provide statistical & analysis information to clients.
    • Manage and monitoring between 20 and 30 people in a team environment.

Skills