About

  • Are you open to working remotely? Yes
  • Please Enter All Locations You Are Open to Work (each line will be each city, country location)
    Australia
  • Viewed 33

About me

Education

Experience

  • 2023 - Present
    Vision2

    Customer Success Manager

    Remote

  • 2021 - Present
    Vision2

    Data Team Manager

    – Supervised all CRM database update projects

    – Interviewed, hired and trained staff

    – Led monthly performance reviews and provided constructive feedback for team of 7 talented data entry specialists.

    – Worked closely with Marketing and Sales team executives on forecasting timelines for data projects

    – Managed multiple long and short term data projects at once without sacrificing deadlines

    – Created new hire onboarding training programs

    – Conducted weekly productivity and quality checks of team\’s work to ensure input accuracy met company standards and identify potential areas for improvement.

    – Assisted with quality control of large scale database transfer projects between multiple CRM software platforms

    – Developed and implemented workflow process changes to improve efficiency, ensure accuracy and keep up with growing demand

    – Increased team daily output by 45% and reduced number of data errors by 80%

  • 2018 - 2022
    Bowman Consulting

    Surveying Technian

    – Used AutoCAD Civil 3D to create Boundary, Topographic, Title and Form Elevation survey plats/exhibits with various requirements

    – Compiled and corrected field data using Leica Infinity and Trimble Business Center software

    – Organized and archived record land survey hard copy and virtual documents

  • 2019 - 2020
    Aurotek Staffing Agency

    Graphic Specialist

    YETI Coolers LLC (October 2019 – January 2020)

    – Used CorelDraw to create virtual mockups of customer\’s artwork on various products

    – Reviewed and adjusted artwork files to verify accuracy and ensure quality standards were met

    – Emailed customers to present mockups and collect information for adjustments

  • 2016 - 2019
    YETI Coolers

    Outfitter - Graphic Specialist

    – Used CorelDraw to create virtual mockups of customer\’s artwork on various products

    – Consistently ranked #1 or #2 in overall team productivity/accuracy metric checks

    – Reviewed and adjusted artwork files to verify accuracy and ensure quality standards were met

    – Emailed customers to present mockups and collect information for adjustments

    – Worked closely with customer service team and production team to maximize quality of final product and customer satisfaction

    – Assisted with onboarding new custom gallery images to company website

    – Trained internal staff members on workflow procedures to facilitate consistent and seamless company operations.

    – Analyzed and evaluated existing department operations to identify potential areas for improvement.

    – Developed and implemented workflow process changes to improve efficiency, ensure accuracy and keep up with growing demand

  • 2018 - 2018
    South Austin Republic FC

    Assistant Coach / Goalkeeper Trainer

  • 2015 - 2016
    Rambler On (YETI Custom Shop)

    Customer Service Representative

    – Oversaw multiple accounts and worked diligently to meet and exceed performance goals

    – Consistently improved customer satisfaction through prompt and friendly resolution to issues and concerns

    – Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations

    – Informed customers about billing procedures, processed payments and provided payment option setup assistance

    – Cultivated impactful relationships with customers and drove business development by delivering product knowledge

    – Addressed customer service inquiries quickly and accurately via phone and email

    – Created, and implemented process improvements to reduce workloads and bolster callback efficiency

  • 2014 - 2014

Skills