Education
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2014 - 2015
The University of Texas at Dallas
Bachelor Degree
Experience
- 2023 - Present
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2021 - Present
Vision2
Data Team Manager
– Supervised all CRM database update projects
– Interviewed, hired and trained staff
– Led monthly performance reviews and provided constructive feedback for team of 7 talented data entry specialists.
– Worked closely with Marketing and Sales team executives on forecasting timelines for data projects
– Managed multiple long and short term data projects at once without sacrificing deadlines
– Created new hire onboarding training programs
– Conducted weekly productivity and quality checks of team\’s work to ensure input accuracy met company standards and identify potential areas for improvement.
– Assisted with quality control of large scale database transfer projects between multiple CRM software platforms
– Developed and implemented workflow process changes to improve efficiency, ensure accuracy and keep up with growing demand
– Increased team daily output by 45% and reduced number of data errors by 80%
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2018 - 2022
Bowman Consulting
Surveying Technian
– Used AutoCAD Civil 3D to create Boundary, Topographic, Title and Form Elevation survey plats/exhibits with various requirements
– Compiled and corrected field data using Leica Infinity and Trimble Business Center software
– Organized and archived record land survey hard copy and virtual documents
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2019 - 2020
Aurotek Staffing Agency
Graphic Specialist
YETI Coolers LLC (October 2019 – January 2020)
– Used CorelDraw to create virtual mockups of customer\’s artwork on various products
– Reviewed and adjusted artwork files to verify accuracy and ensure quality standards were met
– Emailed customers to present mockups and collect information for adjustments
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2016 - 2019
YETI Coolers
Outfitter - Graphic Specialist
– Used CorelDraw to create virtual mockups of customer\’s artwork on various products
– Consistently ranked #1 or #2 in overall team productivity/accuracy metric checks
– Reviewed and adjusted artwork files to verify accuracy and ensure quality standards were met
– Emailed customers to present mockups and collect information for adjustments
– Worked closely with customer service team and production team to maximize quality of final product and customer satisfaction
– Assisted with onboarding new custom gallery images to company website
– Trained internal staff members on workflow procedures to facilitate consistent and seamless company operations.
– Analyzed and evaluated existing department operations to identify potential areas for improvement.
– Developed and implemented workflow process changes to improve efficiency, ensure accuracy and keep up with growing demand
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2018 - 2018
South Austin Republic FC
Assistant Coach / Goalkeeper Trainer
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2015 - 2016
Rambler On (YETI Custom Shop)
Customer Service Representative
– Oversaw multiple accounts and worked diligently to meet and exceed performance goals
– Consistently improved customer satisfaction through prompt and friendly resolution to issues and concerns
– Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
– Informed customers about billing procedures, processed payments and provided payment option setup assistance
– Cultivated impactful relationships with customers and drove business development by delivering product knowledge
– Addressed customer service inquiries quickly and accurately via phone and email
– Created, and implemented process improvements to reduce workloads and bolster callback efficiency
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2014 - 2014
Lonestar Soccer Club
Assistant Coach / Goalkeeper Trainer